MMP Consultancy are looking to recruit a Welfare & Benefits Advisor on a Fixed Term basis, based in Kent.

As a Welfare & Benefits Advisor you will provide a high standard of Welfare Benefits advice to individual residents, to enable them to maximise their incomes and provide support to manage debts, budget, access on-line services.

Main Responsibilities:

Manage a caseload of clients referred for welfare benefits advice and support ensuring high standards of support planning, accurate performance reporting, and positive outcomes.Refer and support residents to access residents to further services/ external agencies and for external grants and hardship funding streams as required to meet their needs.Support and promote ways for residents to independently access welfare support.Work in partnership with external agencies, local authorities, housing associations, community-based organisations and others, and have a general awareness of the services they offer to enhance the implementation and delivery of support for residents.Collaborate with colleagues across the Communities Team to ensure referrals to internal services are timely and accurate and support residents who may have a range of needs.Experience Required:

Proven experience of providing advice & support to individuals over the phone, by email, letter etc.Experience of working and communicating well with tenants and residents or similar customers.Knowledge, understanding and experience of working with interagency partners to achieve joined up solutions.Proven knowledge of issues relating to debt, financial exclusion and welfare benefitsProven experience of delivering outcome focussed tenancy sustainment solutions.Experience of providing person-centred support/adviceCommitment to providing tailored support to vulnerable residents.Demonstrable working knowledge of and a commitment to diversity and equality