Salary GBP23,500 per annum – subject to skills and experience

Hours of work 37.5 hours a week over five days

Base Royal Free Hospital, On–site presence

Contract Fixed term (18 months)

The Royal Free Charity is seeking an ambitious and talented Volunteer Programme Assistant to join their Volunteer team.

The role

The Volunteer Programme Assistant will report to the Volunteer Manager for Royal Free Hospital.

This is a crucial role within the Volunteering Team and requires working from one site 5 days per week in the office.

The purpose of this role is to support the day–to–day smooth running of the volunteer service at the Royal Free Hospital, supporting both the adult programme and the youth volunteer programme. For 2.5 days per week, you will be supporting the reception function of the charity.

You will ensure volunteers and visitors receive a warm welcome and experience excellent customer service.

A self–motivated and empathetic people person with an enthusiasm for working with young people with additional needs such as autism and learning disabilities would be an ideal candidate for this role.

The objectives of the post are:

To support the day–to–day smooth running of the volunteer service at the Royal Free hospital, supporting both the adult programme and the youth volunteer programmeTo ensure volunteers and visitors receive a warm welcome and experience excellent customer service Key Responsibilities:

To assist with the recruitment, induction and placing of volunteers into appropriate volunteering roles across the TrustTo support with the administration needs of the serviceTo provide specific support for our younger volunteers and those with additional needs such as autism and learning disabilitiesTo liaise with the Trust staff and patients to help gain feedback on the impact of the volunteersTo support with the collection of feedback and impact measurement from volunteers about their experiences to evaluate the programme and report on progress.To support with answering enquiries about the programmeTo support with the collection of photographic and written content for internal and external communications about the volunteers programmeProvide excellent customer care and aspire to exceed staff and visitor expectations at every opportunity. Reception covers over 2.5 days per week

Provide all visitors with a warm welcome and excellent customer service. Take ownership of visitor questions/concerns and ensure you follow up with responses or signposts to other staff within the charity or hospital.First point of contact for all staff to report any issues with the management of the office – then escalate IT or defunct equipment to the Head Office Administrative Coordinator and issues of cleanliness to the building management contractor. Complete a daily check of office and kitchen supplies, including but not limited to: ensuring the photocopier is fully stocked with paper at all timesoffice stationery, including hand wipes, hand sanitisers, paper towelstea, coffee, milk and other kitchen supplies for staff, guests and for events Responsible for emptying the dishwasher at the start of the day and putting the dishwasher on at the end of the day.Issuing temporary security badges for visitors to the charity office.Opening and distribution of post and internal mail, receiving and arranging deliveries, external post and arranging couriers. Key relationships:

Members of the wider volunteering teamVolunteers that are talking part in the volunteering programme – to gain their feedback on their experiences and the impact of the experience on themselvesKey members of Trust staffHead of Office Administrative CoordinatorMembers of the Royal Free Charity's engagement and communications team – to provide content for internal and external use. Person specification

Qualifications

CSE/GCSE in maths and English or equivalent. Experience

Previous experience in, and enthusiasm for, supporting volunteers, including those with additional support needs such as autism or learning disabilities. Demonstrable experience of working collaboratively with others on a projectExperience working in a customer–facing environment and understanding of excellent customer care. Skills & knowledge

Strong interpersonal skills and ability to build supportive and trusting relationships with people of a variety of ages and backgrounds.Strong IT skills, particularly in MS Office products. Confidence in learning how to use new IT systems and databasesStrong organisational and time management skillsAbility to empathise and support people positively and flexibly according to their needsTo have excellent communication skills both verbally and writtenTo have excellent literacy and administrative skills Able to deal with sensitive information in a confidential and professional manner The recruitment process

To apply for this post:

CV (please include your last employer and dates of employment)Cover letter addressing how you meet the criteria set out in the job description and person specification,Completed Equal Opportunity Form. Please note, that applications submitted without a cover letter will not be considered for this role

Closing date for application: 3 January 2024, 12 noon.

Interview dates: w/c 15 January 2024

Applications will be assessed in order of receipt and interviews may occur at any stage after applications are received.

You must be eligible to work in the UK As an equal opportunities' employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity.