Role Purpose:

To provide administrative support to the Volunteering team

Key Tasks:

Contact clients referred to the Service

Contact referrers and send out referral packs by email and post

Maintain client confidentiality

Input data on Charity Log as required

Work within Age UK Merton’s policies and procedures

Basic administrative tasks e.g. photocopying, filing

Other tasks as requested by the Co-ordinator

Skills required for this role are:

Reliability, punctuality and trustworthiness

Good listening skills

Understanding and empathy with the needs of older people

Ability to adhere to boundaries

Ability to be open minded and non-judgemental

Ability to be friendly and patient

Empathy

Good communication skills especially in English

Good telephone manner

Basic IT literacy e.g. basic knowledge of Microsoft Word and Outlook, ability to navigate the internet

Ability and/or willingness to learn how to use Charity Log

Agreement and ability to work within Age UK’s policies and procedures

Availability of 3 months and over preferred