This laptop was purchased brand new in 2018 and was used diligently for about 4 years. Factory reset is completely functional, however coffee was spilled on the screen of the laptop. After having tested it for a while, it seems that the only problem is the screen damage in which about 1/2 the screen seems to be covered by a brownish tint. The performance of the laptop has not been affected. If you have any questions, please let me know!