Where Do Our Pre-Owned Products Come From?Like

　　many other retailers in our industry, our 10 retail stores get returns

　　as well as traded in products. Products are returned because perhaps

　　someone tried the product and it wasn’t for them, or maybe the trip out

　　was particularly rough during shipping and the unit sustained minor

　　dings and blemishes that are cosmetic only and do not affect

　　functionality. Our retail stores also take trade-ins on occasion towards

　　the purchase of another product. These units are returned back to our

　　head office and put through a refurbishment process. Afterwards these

　　products are available for purchase at a substantial savings.Our ProcessUpon

　　receiving the product, each pre-owned product undergoes a thorough

　　visual inspection and operational testing to determine its condition.

　　Any non-working parts are replaced. The unit is then cleaned, tested and

　　repackaged. Each product’s refurbished process differs, but upon

　　completion, the unit is performing as it should and ready for its new

　　home. Frequently Asked QuestionsHow old is the product?This

　　is a difficult question to answer as we are not sure how long the

　　previous owner owned the product, and the products date of manufacture

　　may not be readily available. We will however display photos of the

　　products condition, so you are able to easily research additional

　　information on the product.What is included with the product? Does it include any accessories?What

　　you see, is what you get. All included components and accessories will

　　be shown in the listing photos. Anything not shown in the photos is not

　　included.Can additional photos be taken of the product?Unfortunately,

　　they cannot. Once a product is photographed and listed it is then sent to our warehouse for shipment, so we are unable to provide any additional photos

　　other than what is shown in the listing.If

　　you have any additional questions that are not answered above, please

　　feel free to reach out to us and we will do our very best to answer them

　　for you.