Apple MacBook Pro 13" 2011 A1278Intel Core i5-2415M 2.3 Ghz 4 GB RAM Intel 3000 384mb GraphicsMissing bottom screws on housing. No charger included. Missing hard drive so boots to flashing folder. See photos for details. RETURN POLICY:We are happy to accept returns if you are not satisfied with your purchase. All returns are to be done within 30 days of purchase date. Items are inspected once they are returned and refund is sent promptly after. Returns are not accepted on items that are sold AS IS for parts or repair. HOURS OF OPERATION: Our office is open Monday through Friday 9 a.m. to 5 p.m. You are more than welcome to message us outside of business hours, but please note we may not reply until we get in the office. We are in an Arizona time zone. SHIPPING:All items are shipped same or next day aside from the weekend. All items bought Friday afternoon to Sunday will not go out until the following Monday. FEEDBACK:Customer satisfaction is very important to us. We want you to be happy with your overall experience. Please reach out to us prior to leaving feedback if you have a problem.