Our client, a well–established and hugely–successful business who are leaders within their industry is seeking a Trainee Customer Service Advisor to join their team on a permanent basis.

This is a great opportunity for someone seeking their first office–based job as a Trainee Customer Service Adviser, either after Education or working in Hospitality or Retail, where you have gained experience liaising with customers both over the phone and face to face, providing a high level of customer service at all times.

As part of this role you will be acting as the first point of contact, answering customer queries, redirecting calls and upholding a high level of customer service and standards at all times.

Key Responsibilities:

– Being the first point of contact for customers, both over the phone and via email

– Maintaining and updating customer records on the internal database

– Communicate and build strong working relationships with third party companies and suppliers

– Record any customer dissatisfaction or complaints with your manager

– Maintain all internal filing systems

– Working towards the company standards, maintaining a high level of customer service at all times

Due to the location of the role, candidates will be required to hold a valid UK Driving License with access to their own vehicle to travel to the office.

This is a fantastic opportunity to join a thriving business as a Trainee Customer Service Adviser who will provide a high level of training to the right candidate.

After the initial training period hybrid working will be an option.

Candidates of all levels of experience will be considered, whether you have just left Education and this is a first job, or you have worked in either Retail or Hospitality and are looking for your first office role.

CVs are being reviewed, so please apply now for immediate consideration.