Tenancy Officer

Walthamstow

21 Per Hour

I am recruiting for a local authority who is looking for someone to ensure the highest quality of local authority housing by undertaking investigations, inspections and enforcement activities in response to complaints and enquiries, ensuring that government and council policies, objectives, plans, priorities and legislation are successfully implemented.

To work with partners and statutory agencies to ensure that breaches of the tenancy agreement are acted upon and corrected using all types of enforcement action.

Key Accountabilities

To deliver a responsive customer focused mixed tenure management service, (including licences, leases, shorthold assured tenancies etc) to residents and prospective residents.

To work with other agencies/partners to identify, learn from and produce action plans to resolve housing issues.

To identify residents with support needs and refer them to appropriate voluntary and statutory agencies. To liaise closely with agencies providing support services to maintain a high quality and efficient and practical service to residents. Representing the service at case conferences as required preparing action plans to support vulnerable tenants and undertake regular visits.

To carry out annual tenancy audits of all properties and regular visits as required to deal with tenancy issues ensuring prompt tenancy changes such an Introductory to secure, introductory extensions, joint to sole and others.

To deal effectively with nuisance or anti-social behaviour working together with the ASB team where necessary so that our estates are clean safe places to live.

Complete sign ups and discuss all elements of the tenancy including rents with the new tenant. Ensuring that they are aware of charges and advanced payment.

Person Requirements

Must have Tenancy management experience dealing with ASB, changes of tenancies, sign ups and unauthorised occupants.