Tenancy Management Adviser

Islington

26 Per Hour

I am recruiting for a local authority who is looking for someone to provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience.

Key Responsibilities

Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism.

Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same. Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimised.

Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.

To work in partnership with other service areas and teams in relation to service development, multi-agency panels and individual cases. To understand the role of all relevant statutory and non-statutory services available to residents and support the team to make relevant referrals to safeguard and support them as appropriate.