This Sales floor manager role has been created due to continuous growth within a Market leading, award–winning business! As a Sales floor manager you will be responsible for leading and developing a team of Telesales agents, using your 3+ years' experience, to enable them to be as successful as they can be and ensure we continue to have a world class sales function! You will utilise your knowledge of Data / campaign analysis to review the effectiveness of your team and implement action plans to plug any gaps. You will set targets for your team and help them to achieve KPI's with ongoing development and 1–1's.

In return you can expect a modern, vibrant working environment for a global business in Manchester city centre, 25 days annual leave plus bank holidays, Life Insurance and Pension plan, Wellbeing programme, Company incentives and discount schemes. This is a fantastic opportunity to join a global business and contribute to their continued growth!

Purpose

As an operational Team Lead, you will manage, motivate and inspire your team of inbound/outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can–do' attitude and be able to adapt to ever–changing business requirements!

Day–to–day responsibilities:

Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIsOngoing development planning to drive performance through effective communication and documentationPlan for the week/month ahead based on current issues and analysis of the previous week/month's statsDeliver weekly plans through daily performance & stat reviewsPerforming coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in line with policiesDeliver documentation based on the constant coaching and improvement of their teamAll compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior managementKeep up to date with any campaign/company updates and changes Key Requirements:

Must have at least 3 years experience in a management position leading a sales team to targetsCompetent user of salesforceUses statistical analysis to implement long–term and short–term fixesSet a constant example in terms of behaviour and setting standardsGains feedback and analyse the way you communicateAlways consistent and professionalManages and assists in performance improvementsAnalytical and problem–solving skills – have the ability to interpret MI and deliver Action PlansGood understanding of Inbound and Outbound telephony/dialler systemsExcellent communication skills – effective coaching skills; the ability to build relationships & can motivate staffStrong organisational aptitude and proven time management skillsExcellent people management skillsThe proactive and decisive approach to problem–solvingStrong organisational aptitude and proven time management skillsHighly effective communication Benefits

Uncapped monthly commissionDaily, weekly and monthly incentives25 days' holiday, plus bank holidaysDay off on your birthdayPerkbox discountsHolidays increase after 2 and 5 years' servicePension Plan and Life InsuranceAccess to Employee Assistance ProgrammeCompany incentives, access to discount schemes P970141LFR2

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