Major Recruitment are recruiting for telemarketers/call centre staff to work from home fulltime in an outbound call centre to conduct market research interviews.

The company we are recruiting for is one of the UK's largest independent research and analytics agencies. Our methods expertise, sophisticated analytics and impactful insight empowers clients to make evidence-based decisions that change behaviour among customers, stakeholders and wider society.

Workplace - Remote/ Home based fulltime

Salary - 10.42 per hour

Hours - 35 hours 9-5 Monday to Friday with some flexibility if required.

Tasks -

Contact businesses and residential contacts to collect information on their views and opinions on a specific subject.Conduct professional interviews with respondents over the phone to the highest quality standards and to agreed Key performance indicators (KPIs).To make a high volume of outbound calls during shift (approx. 30 calls per hour).To attend Project briefings to ensure project objectives are understood prior to delivering pilots or live in field commencement.To conduct all interviews in accordance with the Market Research Society (MRS) code of conduct.Complete surveys in a timely manner, ensuring that all information gathered is accurate and representative of the respondents' views.Supply any project related feedback and observations to team manager/research.Deal with any problems/complaints that arise in a professional and sensitive manner. Ensuring that a team manager is notified immediately and the necessary call incident procedure is followed.In addition to the above there may be times when interviewing staff are required to assist other departments within the company and take on alternative duties to facilitate the smooth and efficient running of the business.

Essential skills & Experience -

Previous 1 years continuous employment within an outbound Market Research, Sales or Customer service contact centre role.Excellent communication and negotiation skills.A professional manner and an aptitude for providing a quality service.Ability to cope with a high volume of outbound calls.The ability to build rapport quickly and engage with a respondent.Good literacy and numeracy skillsComputer literate and familiar with the capabilities and operation of their own or company provided hardware (laptop, PC etc)Excellent timekeeping and attendance

Desricable Skills & Experience -

Previously worked as a market research CATI interviewerExperience of B2B or high profile interactions with key individualsCompetencies -

A proven track record of achieving targetsA positive and resilient approachA natural problem solver, effortlessly overcoming objections

INDCF