One Million Mentors (1MM) has developed an online platform, using latest technologies, to train professionals who are then digitally matched to young people via youth partners (educational institutions, charities and employment programmes).

The tech roadmap for 1MM in 2024 is:-

1MM mentoring platform – maintain and manage close ties with the 1MM mentoring platform partner and ensure accurate and efficient logging and tracking of all platform-related requirements. This includes the management of issues, changes, and future development pathways. The roadmap should be reviewed regularly and adjustments to priorities made through informed decisions.

Platform infrastructure – ensure arrangements are in place to support and implement changes where needed to 1MM’s main website, the 1MM mentoring platform, connected products to support the 1MM mentoring platform, and data and the monitoring, data capture and analysis across all platforms.

Platform security – conduct regular security reviews and take forward actions to ensure the platform remains best in class.

Other 1MM systems – 1MM’s CRM, survey tools, automated emailing, identity checks. All of these and any new items introduced to be reviewed on an ongoing basis to see where improved functionality can help streamline 1MM’s offerings.

1MM tech capacity – scope how 1MM’s capabilities can be built over time.

1MM Tech Manager Job Description

Mission: 1MM’s’ aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that facilitating and investing in mentors will help to address the skills gap agenda and improve social cohesion.

This is an exciting opportunity for someone looking to work in a small startup and be part of the team that will shape the future of 1MM. Our work is underpinned by technology and we are looking for someone to keep us at the forefront as we scale up.

The person joining 1MM will need to be passionate about our work and equally, about how we can use technology to positively impact the lives of many young people and volunteers alike.

The Tech Manager will be the product owner for all technology features at 1MM and has end-to-end accountability for 1MM’s technology requirements, their delivery, and upkeep. The Tech Manager will oversee the 1MM technology roadmap, including overall product features and vendor strategy to ensure fit-for-purpose capabilities. They manage delivery of technology capabilities through their own technical ability, management of outsourced vendors and, where required, any direct resources as 1MM grows. The Tech Manager will also monitor satisfaction, ensure on-time delivery,

Maximise uptime of tech services, and measure against defined targets, including maintaining the provision of 1MM’s platform, website and connected technologies to allow for a secure and safe mentoring offering for young people, mentors and 1MM’s other stakeholders.

Support 1MM’s requirements around mentoring by:

Leading the continued management, development and implementation of 1MM’s digital mentor and mentee onboarding mentoring process via the 1MM platform.

Demonstrating technical competence, including practical knowledge and understanding of deploying a range of relevant platforms, working with system APIs (CRM, mentoring platform), visualisation tools (e.g., Power BI), and other systems that may be used by 1MM.

Showing clear management expertise to design and deliver required functional capabilities of the 1MM platform.

Ensuring integration of appropriate tools across 1MM, including with the 1MM platform and 1MM’s CRM solution (Bitrix24), to improve efficiency in the end- to-end mentoring journey, including managing the processes by the 1MM delivery team.

Tracking progress of issues that may arise, managing resolution of those issues both within 1MM and with outsourced partners as required.

Tracking and managing any 1MM system adjustments (website, 1MM platform, CRM, and other systems in use), as well as implementation plans against project milestones.

Ensure the 1MM technology platforms are effective at supporting the digital matching of mentors and mentees and digital mentoring capabilities against pre-defined milestones.

Deliver best in class user experience for mentees, mentors, and 1MM team alike and maintain mentee satisfaction at or above 75% for mentors and 50% of mentees according to the midpoint and endpoint surveys.

Use the 1MM CRM tool to track feature development to ensure effective management of the development and launch process.

Regularly review 1MM platform, website, and systems capabilities and development priorities, which are subject to change upon outcome of review/analysis.

Work with the Data & Insights Officer to build and maintain required data analytics to provide the required data metrics and visibility needed by 1MM.

Perform ongoing technology risk assessment and implement measures to de-risk delivery of mentoring platform (working with stakeholders as required).

Main purpose and scope of the job

Drive and maintain the necessary technological capabilities, including the 1MM online platform, 1MM’s use of CRM and data visualisation to support successful mentoring and effective management of this.

Operate as product owner for the 1MM platform, management and development of 1MM’s technology roadmap. Work closely with 1MM SMT members to ensure priorities are understood, implemented, and managed.

Cascade 1MM strategy into technology functions and outline technology contribution to the wider 1MM strategy.

Capture functional user requirements into user stories to enable efficient technical development where possible.

Demonstrate technical knowledge in the digital mentoring space and ensure close links to the external market for 1MM to benefit from partnering, best practice sharing etc.

Oversee the end-to-end maintenance of the technology infrastructure, incl. 1MM’s overall technology architecture, data platform, and website.

Oversee and hold to account 1MM’s outsourced service providers in the delivery of support and maintenance across 1MM’s technology usage.

Review data security regularly and ensure any potential vulnerabilities are assessed, communicated proactively, and managed appropriately.

Use suitable project management methodology to learn and iterate as frequently as required to deliver development projects within time frames required with the available resources.

Work with the SMT to drive innovation across 1MM’s technology usage. Demonstrate creativity and constructive problem solving when mapping out technology implications, e.g. effort and cost of new offerings.

Responsible for any technology outsourcing and day-to-day vendor management.

Proactively collect feedback from the 1MM heads and technology team on satisfaction level and vendor engagement.

Continuously improve feedback loops and communication between 1MM’s technology vendors and partners as well as working with SMT members to drive quality improvement.

General Responsibilities:

Take responsibility, follow 1MM’s working norms, and collaborate effectively with others.

Be proactive and solutions focused.

Collaborate effectively with 1MM team members, especially Chief Commercial Officer, Head of Delivery, Head of Learning and Development, and Data and Insights Officer. Work constructively together, share lessons learned, and take the time to connect, especially when working in a remote environment.

Demonstrate the ability to share knowledge about technology trends, introducing new ways of working’ and drive adaptation in the team.

Improve personal competence through continuous professional development and stay abreast of technology developments.

Abide by all organisational policies, codes of conduct and practice, including working to administration and communication protocols and supporting diversity and equality of opportunity in the workplace.

Provide oversight and work within the IT framework, including data management of the 1MM platform, using Breathe for HR, Xero and Excel for Finance, Bitrix24 for Contact Management and Programme Management, and working from Google Drive within the designated file structure.

Person Competencies

This sets out the ten essential competencies we are seeking for this post. Please ensure that your CV demonstrates how you meet the competencies. In your Covering Letter you should highlight how you demonstrate two of these competencies in more detail, with the opportunity to demonstrate how you are working towards any competencies you feel you are lacking in.

Minimum 2 years experience in an IT managerial role or equivalent

Strong understanding of WordPress websites and their maintenance and management.

Strong experience of implementing and using CRM systems within the working environment to aid contact management, marketing, project and workgroup management, and automated workflows.

Solid understanding of regularly reviewing, analysing and making informed decisions about product features and technical requirements.

Ability to conduct ongoing risk / issue management, communicating risks/issues and working with management to agree actions or mitigations.

Excellent experience and practical understanding of spreadsheets and how they are used for analysis of data.

Ability to use the appropriate agile project management methodology as needed, learning and iterating frequently to deliver projects on time and to budget.

Strong background in leading the collaborative, dynamic planning process - prioritising the work that needs to be done.

As a team player it is important that you can understand non-technical people and bring them on the journey, valuing their input, and translating this into technical requirements, whilst ensuring everyone understands the desired goals and objectives.

Desirable

Knowledge and/or experience of mentoring platforms.

Knowledge and experience of Bitrix24, and data visualisation tools such as Power BI.

Management of outsourced SaaS vendors.

Technical design experience, facilitating the translation of requirements into user stories, and wireframes to enable effective development of scope of works for software providers and/or internal team members.

We also expect all applicants to be able to demonstrate a commitment to anti- discriminatory practice and equal opportunities, with an ability to apply awareness of diversity issues to all areas of work.

What we have to offer

The opportunity to be part of a dynamic, values-driven organisation working to achieve lasting social change. A unique opportunity to work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in Britain. An exciting opportunity to shape a startup organisation.

Terms and Conditions

This is a full time role offered in either London, Greater Manchester, West Midlands or Cardiff, on a 1-year contract, continuing subject to funding. This is a hybrid role with two days working at home, two days in the office (subject to location and availability of a 1MM office), and one day where it is up to you.

Remuneration and benefits: Salary bracket of £29,000-£33,000 per annum (pro rata), up to 6.5% employer pension contribution, and 25 days holiday per year.

How to apply

Application is made by submitting a CV and a Cover Letter:

The CV should be tailored to demonstrate how you meet the competencies.

The Cover Letter should highlight how you demonstrate two of these competencies in more detail, with the opportunity to demonstrate how you are working towards any competencies you feel you are lacking in. The Cover Letter should also detail why you are interested in the role, why you want to work for One Million Mentors, and how your values match those of our own. The Cover letter should be no more than 2 pages of A4. Applications without a cover letter will not be considered.

We encourage applicants from diverse and underrepresented backgrounds to apply to this role.

One mIllion Mentors is committed to ensuring all necessary steps are taken to protect children and adults at risk from harm. All 1MM staff are expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Any Employment with One MIllion Mentors will be subject to the following checks prior to your start date:

A self disclosure form

A satisfactory police record check to include a Disclosure and Barring Service (DBS) check

Receipt of satisfactory references

Proof of eligibility to work in the UK

Applications should include your notice period and two referees where possible, to be contacted with your permission.

The closing date for applications is: 12 noon on Tuesday 9th January 2024

Interviews will provisionally be scheduled for: w/c 15th January 2024

We regret that we will only be able to offer feedback to shortlisted applicants.