Technical Claims HandlerGBP22,000 - GBP25,000 DOE Remote or Hybrid to Newcastle under Lyme or Taunton (2 days office, 3 days home based)Monday - Friday 37.5 hours per week between 8am - 6pmAs a Technical Claims Handler, you will act as the technical escalation point and coach within the Underground Services Team. Managing the technical aspect of a caseload of underground services claims from beginning to end, delivering excellent service to customers and clients, building relationships with our contractor network as well as ensuring agreed client SLA's/KPI's and philosophies (client and company) are always maintained.What will you be doing? Manage a caseload of claims in accordance with client and company philosophies.Work proactively with all members of Underground Services to contribute to the continued success of the Team and company.Maintain a high level of control over claims keeping customers, clients and contractors sufficiently updated.Complete technical reviews of survey reports - including interpretation of policy cover, assessment of appropriate repair methods and scrutinisation of scope/costs.Creation and delivery of grammatically and technically correct client reports throughout the lifecycle of claims.Ensure at all times the delivery of grammatically and technically correct correspondence throughout the lifecycle of claims.Understand and maintain a relationship with all network contractors.Ensure comprehensive notes are recorded on all files.Keep up to date with the relevant legislation.Set and maintain financial reserves. What are they looking for? Experience in an environment requiring excellent communication, both verbal and written.Experience within a role requiring excellent customer service.Experience in insurance or a claims background (desirable, but not essential).General building/construction/underground services knowledge (desirable, but not essential).CII Qualified to Cert CII level - (desirable but not essential). Benefits28 days holidayBirthday off workCharity Days OffHealthcareCan purchase extra holidaysCycle to work schemePaid lunch once a week when in the officeTeam nights outAnnual Staff awardsInterested?Call Laura on or email for more information