Anderson Knight is looking to recruit a Customer Service Team on a full-time permanent basis. As the Customer Service Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest level of service possible.

Responsibilities:

Manage and lead a team of customer service representatives Ensure that customer inquiries are responded to in a timely and efficient manner Monitor and evaluate the performance of the customer service team and provide regular feedback Provide support to team members to help resolve complex customer issues Develop and implement customer service policies and procedures Identify areas for improvement and implement strategies to enhance customer satisfaction Work collaboratively with other departments to ensure that customer needs are met Provide regular reports on team performance to senior management Requirements:

Previous experience in a customer service team leader role Excellent communication and interpersonal skills Strong leadership and people management skills Demonstrated ability to manage multiple priorities and meet deadlines Proven track record of achieving customer service targets and objectives Proficient in Microsoft Office applications Ability to work flexible hours as required Please apply with your CV in full confidence.