STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service.

Shift Pattern - Monday to Friday07:00 - 16:00Pay Rate - 16.26 per hourWeekly Hours - 40 hrs per weekOur STARS Supervisor delivers a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS Supervisor ensures the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS Supervisor is the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable front of house services with enhanced security awareness training. STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/

Daily management of 15 staff membersMeet and greet all staff, visitors and contractors in a professional and personable mannerDeliver a consistently high-end customer focussed experienceEmbody a high-performance approach and encourage colleagues to do the sameEnsure the workplace (reception, lobby, office, etc.) is visually of a high standardWork closely with stakeholders & client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and workAssist in emergency situationsProvide timely and accurate informationRespond appropriately to varying and fast changing prioritiesBuild strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of bothEssential Skills

Essential criteria:

Proven leadership experienceAbility to drive and motivate a teamOperational delivery experienceAbility to build a sustainable team5 year checkable historyExceptional Customer service skillsComputer literateExperience in customer service/customer facing roleFlexible, professional attitudeReliable and customer focused with a commitment to exemplary serviceAdept at working under pressureOutstanding communication skills both written and oralProactive, discreet and motivatedExtremely well presentedAbility to work alone and as part of a teamSelf-aware and motivatedIT Literate with a good knowledge of Microsoft packages including outlook and officeSIA Licensed (Desirable)DE&I

Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,

how you join us and develop your career,the way we lead our teamsfair pay and benefits.To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.

If you want to learn more visit our website.

Benefits

Health & Wellbeing

Company pension and advice and planningLife assurance schemeDiscounted gym membershipsWellness advice and support, including financial, emotional and physicalDental and Physical Health PlansLifestyle Benefits

Cycle to work schemeCar lease and new car purchasing schemesDiscounts on high street brands, online shopping, holidays, days out and Arriva Bus TravelMortgage AdvisePayroll ISA'sEligibility for Costco MembershipLearning & Development

Support with further education100's of eLearning coursesAccredited courses by C&G, ILM, IOSH and SIALeadership Development programs both local and globalGiving Back

Payroll GivingWorking with charities such as Calderwood House, KPMB and Wooden SpoonSupporting local community initiativesSupporting people back to work with organisations such as TalkBack and Downs-Syndrome Org