Specialist Resettlement coordinator

Enfield

23 Per Hour

I am recruiting for a local authority who is looking for someone to provide specialist casework to single homeless applicants leaving institutions, such as hospitals and prisons, and with complex support needs.

Job Role

To provide specialist homelessness casework to single applicants with complex support needs leaving institutions, ensuring that all aspects of casework are carried out in accordance with legislation, strategies, policies and initiatives set out at the national, regional and local level - through effective and regular case work supervision, advice, guidance and support.

Collaborate with internal and external partners to improve outcomes for single homeless applicants with complex needs and housing needs.

Contribute to embedding safeguarding best practice across the wider Housing Advisory Service.

Contribute to the development of the Homeless Casework Service and wider Housing Advisory Service.

Key Accountabilities

To ensure our duties under the Homelessness Reduction Act are met, delivering a proactive person centred, outcome focused and end to end case management approach.

To undertake comprehensive assessments that lead to focused and co-produced Personal Housing Plans (PHP) for each applicant.

To assess applicants under the prevention and relief duties, issue S.184 final decision letters, ensuring effective communication and management of expectations with customers.

As appropriate, undertake the assessment and completion of high-quality risk management plans for applicants utilising information from a range of stakeholders and the applicant themselves.

Possess and maintain an ongoing in-depth knowledge of relevant welfare and housing legislation and the Council's statutory housing duties, policies and procedures.

Provide advice and guidance to applicants by responding effectively and efficiently to enquiries maintaining the highest standards of professionalism and customer care.

The Coordinator must have expert knowledge of welfare, housing and homelessness policy, legislation, and practice as well as specialist knowledge surrounding the complex needs of single homeless applicants. They should also have knowledge of safeguarding vulnerable adults.