We are delighted to be supporting our client in their search for a Specialist Customer Care Advisor. Our client is committed to contributing to a greener future and investing in carbon removal projects across the UK. We would love to hear from customer care professionals with a passion for environmental and green initiatives.

The successful Customer Care Advisor will be proactive and empathetic with the ability to deal with a variety of customer support queries.

Main duties;

Responding to enquiries, handling complaints and providing support to customers. Acting as a point of escalation and finding the best solutions while communicating effectively with customers. Investigating and responding to customer complaints by identifying the root cause and managing the customers expectations through to resolution. Understanding customer circumstances and evaluating their vulnerabilities while assessing how best to support them. Sharing knowledge and the service we offer to our customers. Working within the company framework of processes to ensure regulatory requirements are adhered to. Building and maintaining great relationships with third parties to work collaboratively to identify beneficial ways forward for the customer.

Required skills;

Enjoy working in a customer contact environment with a passion for helping customers. Problem-solving and solution-focused mentality. Experience dealing with various specialist customer support responsibilities, including handling customer complaints and supporting vulnerable customers. A desire to offer customer service excellence and always looking for ways to improve customer experience through continuous improvement suggestions. Demonstrate exceptional verbal and written communication skills. Experience in resolving customer questions and issues, handling customer objections and supporting customers in difficult circumstances. Willingness to learn and develop. What s in it for you?

Inclusive, collaborative and friendly work environment Flexible working hours and remote working as appropriate with laptops and all required hardware Colleague Share Scheme Investment in personal and professional development 25 days leave plus Bank Holidays. Generous maternity, paternity and adoption leave BUPA healthcare and a pension plan with colleague contribution Cycle to work scheme

For further information about this role, please contact Natalie as soon as possible.