To effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler.

Compensation Package

A learning culture with employee development at the heart of the people development pathway, Excellent flexible benefits including Annual leave entitlement, Monday to Friday - 35 hours per week, Health Cash Plan, Death In Service - after 1 year, Pension Contribution Cycle to Work Scheme , Tech Scheme , Season Ticket Loan , Car Parking Scheme , Gym Flex , Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide, Discounts at local retail outlets, Flexible Working, 25 days holiday plus 8 bank holidays (with the option to buy or sell 3 additional days)

Key Accountabilities:

Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.Delivery of agreed performance targets and quality standardsAnalysis of the available evidence to create an initial case strategy on liability and quantum.Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costsProofing witnesses, assessing their evidence and drafting statements.Drafting of Court document and complying with all Court deadlines are met.Instructing, briefing and liaising with Counsel.Guiding the Defendant through the litigation process where required and setting expectations.Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision makingDelegation of tasks where available and appropriate to other members of the teamDealing with correspondence and telephone calls within strict service level agreements,Delegation of tasks where appropriate to other members of the teamUpdating reports upon receipt of evidence as required.Adhering to Client Guidelinesthat they receive up to date and accurate information about progress when requestedEnsuring files are kept within ISO 9001 guidelinesTo ensure compliance with the SRA Standards & Regulations Working Hours:

35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is The Parklands, Bolton office

Recruitment Criteria:

Established experience in law through further education or experienceFile handling experience within a law practice or InsurerGood understanding of the high way code and basic road traffic act principlesAbility to plan and prioritise workloadsEfficient in a process driven environmentDrive to achieve to take development opportunities when they arise with a positive attitudeExcellent listening and verbal communication skillsExcellent written communication skills and the ability to compose professional written communicationsAbility to follow instruction with attention to detailAbility to recognise when sensitivity and tact are requiredEffectively work within a teamBasic knowledge of the Court Practice Rules Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values

We are connected

We are Dynamic

We are Innovative

We succeed together