GBP27,565 plus standby payments + business use of company van

Permanent, 37 hours per week

Covering Chelmsford and the surrounding area

Join our team and make a difference!

At Anglian Water, we stand out as a frontrunner in providing water and water recycling services in the UK, setting the industry standard for quality and customer service. What truly sets us apart is our unwavering commitment to offering the support and growth opportunities that empower our teams to make a tangible impact on our customers and the environment.

Our dedicated team, comprised of skilled professionals, plays a crucial role in delivering key services. We take pride in collecting and treating water, ensuring its return to the environment through rivers and coastal outlets. With over 7,000 pumping stations and a network of 76,000 kilometres of sewers directing to more than 1,000 water recycling centres, our team is at the heart of a vital and impactful operation.

Join us and be part of a team where your skills and passion can make a real difference. We believe in creating an inclusive and diverse workplace, and we welcome all candidates who are ready to contribute their unique perspectives and skills to our mission of environmental stewardship.

Benefits aligned to this role:

- Pension Scheme - Anglian Water double-matches your contributions up to 6% i.e. if you contribute 6%, Anglian Water contributes 12%.

- Access to company bonus scheme, Loyalty saving scheme, financial wellbeing support

- Private medical cover and access to dental cover,

- Personal Accident cover - up to 5x your salary

- Life Cover to support your dependants

- Pennies From Heaven and Water Aid Lottery programs that support our charitable causes

- Employee Assistance Programme Help-line for you and your immediate family providing advice, information, counselling and support

- 23 days annual leave - rising with length of service

Your responsibilities:

As a valued member of our team, you will play a vital role in managing sewage-related challenges within our network, addressing issues such as blockages, odours, flooding, and incidents. We understand the importance of work-life balance, and while you will be part of standby duties and weekend shifts on a rotating basis, your contributions will make a meaningful impact.

Operating Specialised Equipment: You'll operate a single-person, high-pressure water jetting unit and receive comprehensive training in handling specific CCTV equipment. This expertise is instrumental in identifying and advocating for repair work on our sewerage network.

Customer-Focused Solutions: Taking ownership of customer concerns, you'll investigate and provide first-time resolutions for sewerage issues, ensuring a positive experience for our customers.

Incident Response and Maintenance: You'll be at the forefront, responding to incidents promptly and completing planned maintenance work, contributing to the smooth operation of our sewerage network.

Efficient Documentation: Your role involves accurately collating and recording feedback from site activities through our user-friendly IT systems.

Empowered Lone Working: Predominantly working independently, you'll engage with both internal and external customers daily, showcasing your skills in effective communication and problem-solving.

What does it take to thrive in this role?

Adaptability and Resilience: Whether you bring prior experience or a genuine willingness to work outdoors in all weather conditions, your resilience and adaptability are highly valued in this role.

Tech Savviness: Basic IT skills are essential for efficient documentation and communication, contributing to the seamless operation of our services.

Customer-Centric Approach: Excellent customer service skills are vital, as is the ability to communicate effectively. Your interactions with customers play a pivotal role in their overall experience.

Driving Capability: A full driving license is necessary and possessing a 4.5-tonne license is advantageous (training provided if needed). Your mobility is crucial to fulfilling the role requirements.

Safety Commitment: The role involves working in confined spaces and at heights, with a maximum harness weight of 113 kilograms. We value individuals who prioritise safety protocols and adhere to occupational health checks, including Hand-arm Vibration (HAV).

At Anglian Water, we wholeheartedly believe that inclusion is the cornerstone of our success, and we invite people from all walks of life to be part of our journey. As a committed equal opportunity employer, we celebrate diversity and welcome applications from all qualified candidates, irrespective of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic.

Closing date: Sunday 7th January 2024