Anderson Knight Recruitment is looking to recruit a Service Planning Coordinator to join one of our clients in South Lanarkshire on a full-time permanent basis. As Service Planning Coordinator you will be responsible for planning the diaries of the engineers of the business.

This is a great opportunity for an experienced service coordinator to join the planning team. In this role, your main responsibilities will include:

Scheduling all labour within your geographic area to meet the required Service Level Agreements (SLAs) for reactive, quoted, and planned preventive maintenance (PPM) jobs. Efficiently planning routes for the engineers in your area using available software to maximize efficiency and minimize travel time. Demonstrating the ability to work positively and enthusiastically under pressure to achieve the goals of the area, team, and wider Service department. Providing prompt responses to customer queries and phone calls, ensuring excellent customer service. Monitoring key performance indicators (KPIs) such as new jobs, return visits, overdue booked jobs, and quoted works & PPM. Ensuring that the internal service system and client-specific websites are updated and aligned with the SLAs. Providing coverage for the service mailbox, logging calls, and answering queries, especially during periods of sickness or holidays. Requirements:

Previous planning experience in a similar environment Communication and interpersonal skills Ability to work in a fast-paced environment By effectively fulfilling these responsibilities, you will contribute to the overall success and efficiency of the planning team and help maintain high customer satisfaction levels.