Service Engineer

Frome, BA11 –Willingness to travel across the UK required

Competitive salary

Permaframe Home Improvements Ltd are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Frome. At Permaframe, our focus is to deliver an exceptional service to our customers.

We have a great opportunity for a Service Engineer, to join as an ambassador for the business whilst providing excellent customer service, through resolving issues and completing service checks on our windows and conservatory roofs.

A flexible approach to working hours with the willingness to travel across the UK, overnight stays will be required.

Role Responsibilities

To be responsible for resolving manufacturing or fitting issues with our windows and conservatory roofs;To provide excellent customer service;To provide written documentation of the outcome of the service call detailing if a second visit is required;To be responsible for ensuring quality work is always carried out;To support Customer Services to assist with resolving production issues as and when required. Person Attributes

Relevant experience in servicing windows and conservatory roofs;The ability to fit any miscellaneous hardware or fittings that may be required such as handles, hinges, glazing, letterboxes etc;Excellent product knowledge with good problem–solving skills and the ability to identify cost efficient solutions to problems;Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers;A clean driving license;Good communication skills with the ability to communicate both verbally and written;A self –motivated individual who has a can–do approach to work with the ability to get the job done in the required timescales;A willingness to undertake further training with the ability to implement learning into your daily work. Please apply for the Service Engineer role withyour CV and covering letter advising your salary expectations.

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