Our client a leading food service provider is seeking a Service Delivery Administrator.

Working within a supportive team you will be responsible for a wide range of requests & issues from the business, logged via the IT self-service portal or phone, such as new starter requests, permissions to shared drive, IT equipment orders and asset tracking, telephony requests & issues, MFD printers, along with playing a key role in managing certain issues that may arise.

While this is not a technical role, the appreciation or ability to grasp technical IT concepts would be beneficial although not essential as full training and orientation in specific areas will be given.

The team are also responsible for ensuring the site networks and telephones are stable and performing.

Competitive salary, located in Slough, free parking, hybrid working (3 days in the office, 2 WFH) 25 days holiday, health insurance, life insurance, employee discount scheme.

Duties:

Proactively and reactively respond to end user requests and issues from start to finish.Managing shared mailboxesProviding permissions to user accounts to allow the correct access to systems and working with the call management of 3rd party supplied services.The role also includes (but is not limited to) IT change administration, assisting with business communications - e.g. in the event of a hot issue - IT equipment tracking and problem solving more complex requests and issues. Skills and Experience Required:

You will be enthusiastic and possesses very strong organisational skillsA willingness to help and see challenges through to conclusion.Be able to apply those skills to a range of requests is essential to ensuring SLA's are met and our customers are wowed by your support.The ability to communicate at all levels is essential, as is a passion for providing a level of customer service that is above and beyond.You will be enthusiastic and possess very strong organisational skills, with a willingness to help and see challenges through to conclusion.