Service Charge AnalystWe are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementary businesses with a charitable housing association at its core. We believe in creating places that people can call home, supporting people to live well and building lasting homes and communities.The One Housing Customer Operations teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high–quality, service we deliver to all of our customers.We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not–for–profit organisation that is proud to make a genuine difference to people's lives, each and every day.Join our Customer Operations team as a Service Charge AnalystOur Customer Operations teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first–point of contact for our customers we prize our accountability, empathy and a genuine self–desire to be helpful and informative.We're an organisation with strong values. We Care, We are Inclusive and We are Trusted. This is what makes us such a great team, working together as one to achieve our vision of Transforming Lives, Revitalising NeighbourhoodsThe roleWe have a fantastic opportunity for someone to join us in the position of Service Charge Analyst in Camden, London. Salary: GBP36,000 – GBP37,000 per annumHours: 35 per weekLocation: Hybrid working,1 or 2 days in the office and the rest from homeYour responsibilities will include: Responsible for the accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for our propertiesProactively ensure that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.Maximising income to the service and organisation by maximising levels of cost capture when calculating service chargesEnsuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendanceResponsible for the reconciliation of invoices and for actualising end of year accounts both Financial and calendar yearProvide an excellent customer focused professional service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required.Responsible for dealing with customers directly, responding to customer enquiries via phone and email and attending residents meetings regarding rents and service charges What you will need to succeedWe are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.The successful candidate will have:Exceptional Excel skills and experience gathering, adding, manipulating and analysing numeric dataExceptional communication skills both verbally and in writingAbility to see the residents point of view and deliver complex messages to our residents in a way that is both accurate and accessible.Ability to build effective links with relevant stakeholders, both internally and externallyExperience in dealing with service charges (Desirable)Knowledge of property management and experience of calculating and issuing charges (Desirable)Knowledge of leases, tenancies, legislation and case law in relation to service cha