Overview

Great opportunity for a Service Bookings Coordinator to join the customer service team of our well-established automotive client based in Reading. This will be a varied and busy role, with a key focus of building relationships with customers and garages to arrange appropriate vehicle bookings. Great company benefits and bonus scheme.

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Responsibilities include:

Providing great customer service to support customers

Gathering requirements from customers and providing advise on timings/costs

Liaising closely with company approved garages to arrange customer bookings

Answering and resolving incoming customer enquiries

Ensuring the company system is kept up to date with relevant information

Handling any complaints in line with company procedure

Proactively responding to customer's emails and live chat messages

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Requirements

Previous administrative or customer service experience within automotive industry

Friendly manner and positive attitude

Strong communication and customer service skills

Able to adapt to changing environments and multi-task effectively

Interest in automotive industry would be beneficial

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If you think you're suitable for this role, then please click 'APPLY' now!

Recruitment Note

Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

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