Are you an experienced 2nd Line Service Desk Analyst or do you have a background in 1st Line support and looking for a step up?

We have an opening for two Service Analyst to joining our growing service desk team supporting SSCL's Oracle Fusion services provided to our public sector client. This will be on an initial 2 year fixed term contract.

New starters will be provided with full end to end training to support the 150000 users involved in the migration with detailed investigations of incidents raised for our cloud applications. As well as providing analysis of issues and liaising with Oracle and SSCL teams to develop and test fixes for resolution. The position will also cover configuration changes and support of quarterly content released by Oracle.

This hybrid role will be based 3 days from home and 2 days in the Newport office each week with the flexibility to choose which days you go in.

What you'll be doing:

Triaging issues raised to determine impact and priority by liaising with users and delivery teams to gather all necessary informationInvestigate and analyse issues to determine possible cause and any further actions requiredRaise and manage service requests (SRs) with Oracle support, ensuring clear and timely communication with their support team to progress the SRsManage incidents through to resolution in all instances, developing and testing fixes where requiredProcess any agreed standard BAU configuration changesManage any fixes or changes via change control ensuring the appropriate testing has taken place and required documentation has been created or updatedEnsure work is completed to agreed internal OLAsReview quarterly release content and highlight any potential areas of impact What you'll bring:

Prior knowledge and experience working with Oracle ERP systems, ideally Oracle FusionAbility to plan and prioritise work effectively to achieve targets and desired outcomesKeen attention to detailA positive attitude and eagerness to learn and grow within this domain It would be great if you had:

Familiarity with Oracle HR/HCM processes including absence management, annual leave and talent and performanceKnowledge of HR processes and policies, particularly within the Government sector If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Full–time, Fixed Term ContractLocation: NewportSecurity Clearance Level: SC & NPPV 2Internal Recruiter: MarkSalary: GBP25750 per annumBenefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over GBP750 million of savings – providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.