Service Advisor

Guildford

GBP26,000 basic with GBP30-35k OTE

Permanent/Full Time

Monday to Friday 8am to 6pm with 1 in 4 Saturdays 8am to 5pm.

Job Description:

Working as a Service Advisor within this small dealership team, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Key Responsibilities:

Responding positively to customer telephone enquiries relating to service and repairs.Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.Liaising with Service Manager to ensure workshop loading suits diary bookings.Producing invoices for completed work and explains the content to customers.Ensuring service bookings and appointments are managed efficientlyEstablishing customers drop off and collection requirements or arranging alternative transport where necessary. Your Background & Skill:

Proven experience working in a busy and demanding dealership, as a Service Advisor.Technical skills and experience are essential.Well-presented and have excellent interpersonal and organisational skills.Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).Excellent communication skills. For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.