CX Senior Account Manager / Account Director needed to join our leading Customer Experience Team.

What you'll be doing:

Account & Project Management Main client point of contact for multiple clients, spanning different industries but all under the web / eCommerce umbrellaGet to understand a clients' businesses and challenges in order to solve critical problems with strategic, cutting edge and innovative solutionsCentral point of contact for all internal specialists to feed into e.g. UX/UI/consultancy/data/AI/developers and analyticsCreate and manage statements of work, resourcing needs and timelines to ensure delivery against client–approved timings and budgetCommercially minded, able to create and manage budgets and monitor costs and ROIBuild strong client relationships to create a pipeline of future work Creative Management Prepare and present creative briefs for UX/UI designers & copywriters and present creative visuals and copy back to the client Customer Experience Mapping / Research projects Manage research projects, ensuring projects remain on track and align with SOWs. Proposal Writing Collaborate with your clients and your colleagues to scope and cost projects, create proposals and present compelling, business critical proposalsActively seek and support the growth of your accounts by spotting new business opportunities, nurturing existing and new relationships and helping to strategically inform the future success of your clients' businesses What we want from you:

Ability to constructively challenge the client / brief, and pull together the relevant skillsets to exceed client expectationsExperience of growing accounts – able to hunt down opportunities and create proposals that answer client needsAbility to think strategically and to prioritise among competing tasksProven track record of managing multiple accounts & projects in a digitally creative environmentUnderstanding of customer touchpoints along the digital customer journeyAbility to write design briefs, think creatively and add valueExcellent problem–solving skills – able to work as the go between different roles within the CX team, client and delivery teams to ensure projects progress and are delivered to the highest qualityGood self–motivation, strong sense of initiative and ability to work under pressure and deliver on timeExcellent analytical skills, so that you can devise and implement strategies to benefit both Client and customerCommercially focussed and comfortable with estimating, budget management and holding tight reigns on costsStrong communication skills with the ability to communicate with multiple stakeholders both internally and with the client, at all levelsStrong written skills – ability to write proposals/presentations, and distil complex presentations, or in–depth research into bite sized informationExtremely organised, efficient and calm, able to get up to speed quickly What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the Wunderman Thompson Commerce and Technology's culture to life through the actions we all take every day:

ListeningIn it togetherCreative braveryPositivity Our brilliant, talented people are what makes Wunderman Thompson Commerce and Technology what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday.

What we do: At Wunderman Thompson we inspire growth for ambitious brands. Within our commerce and technology division, that means inspiring people across the globe to shop online through seamless digital experiences.

How we do it: Our commerce and technology division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi–channel growth for world–leading brands.

We work with some of the most exciting brands such as The Coca–Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes–Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co.

What makes us different? Part creative agency, part consultancy and part technology company, we're unique in our ability to connect world–class strategic thinking and creative insight, with deep executional capability across technology and operations. We're part of the WPP Group, which gives us the talent, infrastructure and support of one of the largest agency networks in the world.

We were recognised by Forrester as a Leader in Commerce Services (Q1,2021) and in Digital Experience Services (Q2, 2022), and as Best Large Agency of the Year at the European Ecommerce Awards 2022.

At Wunderman Thompson, a WPP company, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.