A fantastic opportunity in the heart of Birmingham, a hybrid role, offering the chance to utilise your Claims experience within the Travel Support team. One of the most trusted insurance and asset management companies in the world, that care for their employees, their ambitions, dreams and challenges. An environment that ensure everyone feels empowered and has the confidence to explore, grow and shape a better future for their customers and the world around us.

You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry

Responding to existing claims, updating systems with all conversations and documents received

Support the claims team with customer queries, live case management & complaint handling

Handle customers escalations positively, ensuring that any unresolved issues are highlighted to your manager

Supporting managers in motivating and developing the team to consistently achieve client service levels

Contribute to regular team meetings and be supported through your initial training beyond buddy systems

Proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner

You must have insurance claims experience

You must have proven experience of providing a quality customer service within a pressurised environment

High levels of delivering customer service

Able to manage multiple cases, with a high attention to detail and quality focus

Possess excellent communication skill, in particular an excellent telephone manner

Altitude-Recruitment Limited acting as an Employment Agency and Employment Business