A fantastic opportunity in the heart of Birmingham, a hybrid role, offering the chance to utilise your Claims experience within the Travel Support team. One of the most trusted insurance and asset management companies in the world, that care for their employees, their ambitions, dreams and challenges. An environment that ensure everyone feels empowered and has the confidence to explore, grow and shape a better future for their customers and the world around us.You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiryResponding to existing claims, updating systems with all conversations and documents receivedSupport the claims team with customer queries, live case management & complaint handlingHandle customers escalations positively, ensuring that any unresolved issues are highlighted to your managerSupporting managers in motivating and developing the team to consistently achieve client service levelsContribute to regular team meetings and be supported through your initial training beyond buddy systemsProactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective mannerYou must have insurance claims experienceYou must have proven experience of providing a quality customer service within a pressurised environmentHigh levels of delivering customer serviceAble to manage multiple cases, with a high attention to detail and quality focusPossess excellent communication skill, in particular an excellent telephone mannerAltitude-Recruitment Limited acting as an Employment Agency and Employment Business