Overview

We are excited to announce new opportunities for an experienced motor Claim Representatives to join our Rental Claims Services department at Enterprise Mobility' European Head Office in Egham, Surrey. Enterprise Mobility is a family-owned, world-class portfolio of brands. A global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and more than 1.7 million vehicles taking customers wherever they want or need to go. Any way you want to think about it, we lead the transportation service industry.

How did we get here? The fact is, we owe our success to our people. That's why we empower everyone on our team with opportunities for promotion and growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work.

You will be responsible for investigating, evaluating, and handling assigned claims based on their merits. This will include detection and investigation of potential fraudulent activity. Daily contacts can include renters, claimants, solicitors, body shops, and regulatory authorities. There is a clear performance-based career path that builds on claim variety and complexity. No two days are the same because every claim is different! We are looking for candidates who have experience of handling bodilly injury claims in the OIC / MOJ portals and ideally some multi-track matters as well as make decisions and manage conflict.

This is a great opportunity for someone looking to further their career in liability claims or risk management as our team will be expanding significantly over the coming months and years. This is a full time hybrid role requiring presence in Egham a minimum of 1 day out of 5.

Responsibilities

Gather information to investigate and resolve liability claims, including conducting interviews and taking recorded statements, collecting medical data, police reports, repair estimates and other related investigative documentsContact body shops and other related parties, conduct accident scene investigations, analyse information from scene investigations and vehicle inspectionsAssist in the evaluation of property damage, credit hire and determine extent of damagesEvaluate personal injury claims, determine extent of injuries and evaluate and determine coverage and liabilityLearn to interpret claims information and develop recommendations for strategies for claim resolution based on experience and trainingLearn to make recommendations and obtain management approval for any changes to settlement strategyReceive and respond promptly and appropriately to requests from vendors, renters, claimants, solicitors and internal contactsMaintain and handle confidential records, files, and correspondence, maintaining compliance with established standards Qualifications

Significant motor claims experience Time management skills, deadline orientated Ability to work well as part of a teamHigh levels of attention to detailProblem solving skills and ability to manage conflictGreat communication skills both verbal and writtenFlexibility to adapt to change and manage a large and varied workloadKnowledge of Credit Hire case lawKnowledge of bodily injury claims in the OIC / MOJ portals Additional Information:

Please let us know about any accommodations you may need to participate in the recruitment process.

Hours: 40 per weekSalary: GBP35,000 - GBP45,000 per annum dependent on experience

Location: Hybrid with at least 1 day out of 5 in Egham, Surrey, TW20 9FB

Benefits:

25 days holiday plus a paid extra day for anything you choose, My Purpose, My Time

Private medical cover

Stakeholder pension

Life assurance

Discounted voluntary dental plan

Discounted car rental and more!