Are you ready to embark on an exciting journey with one of the UK's leading company formation agents? Based in the heart of London, the vibrant Covent Garden, seeking a dynamic Senior Administrator to join the thriving Customer Retention Team. As a market leader in e–commerce, assisting tens of thousands of customers worldwide in forming UK registered companies every year. Join and be part of a team dedicated to delivering top–notch customer service and making a significant impact in the industry.On the lookout for a seasoned Senior Administrator with a minimum of four years' administrative experience in an office environment. If you're someone who craves responsibility, has an appetite for career growth, and thrives in a dynamic e–commerce setting, then we want to hear from you! Key responsibilities: Support the Head of Customer Retention in organizing and executing high volume administrative, customer service, and sales–based tasks.Manage inbound and outbound calls to customers, with the goal of retaining their services.Oversee refunds within the business, ensuring adherence to policies and maintaining a low refund percentage.Organize and assist in the carrying out of high–volume administrative tasks relating to the removal of statutory addresses from the Companies House public register due to the expiry of address services.Respond to customer emails, conducting mail merges, checking our CRM software and other miscellaneous tasks. Desired Experience and skills: At least 4 years of experience in administrative roles, with customer service experience desirable.Bachelor's degree.Excellent written and verbal communication skills.Exceptional customer service skills with a confident and friendly manner.Team player with a flexible, positive, and upbeat attitude.High level of personal integrity and a strong work ethic. Benefits that DO make a difference: Covent Garden office during probation period, hybrid (3 days from the office, 2 days from home thereafter)25 days holiday, plus 8 public/bank holidays (option to purchase up to 5 days of holiday leave per year)Daily fresh fruit, free soft drinks, and complimentary evening drinks.Free Wednesday lunches.Employee Assistance Program with a 24/7 mental health helpline and free counselling.Comprehensive maternity and paternity pay.Indoor locker, shower, bicycle storage, and changing facilities.Dog–friendly offices.Annual cost of living salary increase.Paid Volunteering days with our charity partner.Breakout rooms and engaging social events. Ready to take the plunge? Join us and make your mark in the world of e–commerce! Click apply now or for further information, contact Lucia Coppock at Pertemps London