About the Role

Are you looking for the next step in your career and looking for a challenge?

We have an exciting opportunity for a self-motivated Area Operations Support to help build, develop, lead and retain a team of Officers and Supervisors on one of our biggest contracts in Securitas.

The purpose of the Operations Support is to accurately roster all officers ensuring sufficient cover for holidays, sickness, absence ensuring service levels agreed are always attained. To provide cover for the on-call roster responding to any missed book on/missed check calls/absenteeism using the branch escalation procedure to report any problems

The Area Operations Support will be scheduling up to 150 staff. They will need to be analytical, organised and have good time management. Critical thinking is a must for this role.

Monday-FridayWorking 37.5 hours per week£23,000 - £25,000paSIA licence essentialAccess to good transport linksHybrid WorkingJob Opportunity

Your responsibilities will include:

To be the first point of contact for security personnel queriesTo set up new contracts on the company's computer systemTo update assignment instructions, site documentation and maintain customer information as requiredTo assist with recruitment ensuring that staffing levels meet the agreed service levels and that all recruitment is completed in a timely manner in accordance with company policy and procedureEnsure that training courses are arranged to meet service level agreementsEnsure all personnel have undertaken the appropriate training and have been issued with an SIA licence or LDN to meet industry requirementsTo provide administrative support as required, supporting Securitas management with taking minutes in required meetings and correct storage of all documentsEnsure that all rostering is accurate in order to ensure minimal pay queries, no dropped shifts and that accurate invoices may be produced and despatched within required timescalesEnsuring understanding and demonstrable implementation of the values of Integrity; Vigilance and HelpfulnessTo assist with adequate and appropriate training, and ensure that any necessary advice and support is provided to make the team successfulActive steps to maintain communication; recognise achievement and develop the Securitas communityAssist in the recruitment and succession planning to ensure that the Branch has the capability to deliver consistent high levels of serviceAssist in the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the BranchEnsure accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, taking action where neededBuilding management responsibilities as and when requiredEssential Skills

SIA Frontline LicenceRight to Work in the UK with a 5-year checkable historyMust have a full clean driving licence with access to a vehicleExcellent standard IT skillsAble to evidence strong customer service skillsAbility to work under own initiativeCustomer service experienceGood organisational skillsAbility to prioritiseStrong written and verbal communicationAbout Company

Join Today and Build a Better Tomorrow!

At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be.

We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team.

Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential!

We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row.

Join our team and use your talent and passion to help build a safer, healthier, and more efficient world.

DE&I

Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,

how you join us and develop your careerthe way we lead our teamsfair pay and benefitsTo achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website.