JOB TITLE: Security Officer (Nights)

LOCATION: Cheltenham

REPORTING TO: Dual Service Manager

Shift Work: 42hrs per week @ GBP11.50 per hour, (Apply online only)hrs (3on 3off roster)

PAY RATE: GBP11.50 per hour

OVERVIEW OF JOB DESCRIPTION

The SO will ensure exemplary standards of Security and Customer Service are provided to the client and visitors to the site at all times. The SO is the public face of the Security Team and should act with professionalism at all times. A can-do attitude is essential in this highly influential role.

Main Duties & Responsibilities:

To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.

Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being proactive at all times.

Be professional, pleasant, friendly, courteous and helpful at all times whilst carry out duties to the highest standard.

To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.

Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise.

To ensure that the site is a safe and non-threatening environment for all visitors/tenants.

Ensuring all incidents are managed in accordance with site policies and procedures.

Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.

Person Specification:

• Always treat everyone with dignity and respect in a professional and courteous manner.

• Always listen intently to our customers and always clarify what they need or want from us.

• Always strive to anticipate our clients' needs and act quickly to meet them - always try to seek out straightforward, intelligent solutions and effective ways to implement them.

SIA LICENCE IS REQUIRED FOR THIS ROLE.

ESSENTIAL SKILLS:

• Excellent organisational skills with the ability to balance competing priorities and workloads.

• Excellent written and verbal communication skills.

• Ability to work unsupervised and take responsibility.

Benefits

We're proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access to Lifeworks, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our careers page

ABOUT US

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit (url removed).

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.