JOB TITLE: Security Officer

LOCATION: Victoria Place Shopping Centre

WORKING HOURS: Full Time

SHIFT PATTERN: Days and Nights (full flexibility required)

PAY RATE: 12.72 per hour

ROLE OVERVIEW AND PURPOSE

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.

KEY RESPONSIBILITIES

Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused serviceCarry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactiveContinuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities ariseSafeguard all the sites are safe and non-threatening environment for all visitors/tenants.Ensuring all incidents are managed in accordance with site policies and procedureLiaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supportedEnsure any unsecure areas of the site are reported to Control Room immediately and action taken to resolveRecord/log all non-conformances and emergencies with the appropriate control room operativesDeal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informedIntelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policesMaintain vigilance and highlight/manage unauthorised access by banned individualsEnsure radio procedures are always adhered toEnsure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered toUndertake any other reasonable duties as required to meet the needs of the business.Any other reasonable duties as requested by your line managerEnsure a timely response to all security issues and eventsComplete all training requirements as requested by line managerBe available to cover at least one additional shift per month if requested to cover absence/annual leaveLiaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one teamREQUIRED SKILLS AND EXPERIENCE

Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standardOne team approachTake ownership of all situations to ensure tasks are completed or escalated when necessary.To always stay motivated aim high and achieveTo respect all staff and visitors within the shopping centreThe successful candidate will have to provide the following:

2 proof of addresses dated within the last 3 monthsPAYE records for the last 5 years from HMRC Valid SIA licenceValid CCTV licenceBenefits

We're proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own homeMental Health support and Life Event Counseling Get Fit ProgrammeFinancial and legal support Cycle to work schemeAccess to Lifeworks, our innovative employee app where you can find:Perks: discounts, gift cards, cashback, and exclusive offersLife: Search for resources and tools on topics ranging from family and life to health, money and workSupport: Online chat or telephone service for urgent support in a crisisFor more information about ABM's benefits, visit our careers page

ABOUT US

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit (url removed).

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.