Job Title: Sales Manager

Location: Glasgow City Centre

Salary: Up to 55k

Duties and Responsibilities:

Responsible for day to day management and on-going development of the account management team.

Generating sales in accordance with the performance targets set individually and by department by the Company, whilst maintaining the required compliance

Recruitment of Customer Account Managers who fit with the Company's values

Developing and delivering a training and monitoring plan for all Sales staff

Coaching staff, regular 1:2:1's, annual reviews and performance management

Meet KPI's to ensure that the Company does not suffer wastage in the Sales function, and staff underperformance may be addressed

Ensure client's best interests are met at all times and integrity, compliance, and case quality is met and adhered to

Monitoring staff performance against established KPI's to ensure adherence to expected behaviours (listen to calls and work with QA team)

Ensuring all existing and potential client data obtained by way of day to day activities is recorded in the relevant Company systems and GDPR is adhered to

Ensuring all Company processes and policies are adhered to

Producing daily/weekly/monthly team performance reports

Utilisation of diaries to ensure full visibility of daily activities for self, team and Company wide

Continuously motivate the team to ensure low turnover, absence and achievement of sales targets

Any other duties as required

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