This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care.

Job Overview

The role requires you to work within the workforce planning team supporting the Resource Planner and Forecasting Lead. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You will be required to produce and maintain accurate reporting.

Day To Day Responsibilities

To monitor and manage workloads to ensure optimum SLA is achievedTo manage and maintain accuracy of team rotasManage and distribute queries and enquiries across EAP teamsEnsure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the databaseMaintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achievedEnsure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered toTo take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant supportUpdating of the live rota and schedule throughout the day including regular error checkingProduce weekly work mode usage report and distributeReview lunch time distribution as and when required to ensure optimum operational efficiency

What You Bring To The Team

Excellent Attention to DetailExperience working with ExcelAbility to prioritise and work unsupervised as requiredExcellent communication and written skillsAbility to work to deadlinesAbility to work with telephony and IT systems

Benefits

25 days' holiday, plus bank holidaysDay off on your birthdayHolidays increase after 2- and 5-years' serviceCash plan for you (and your children, if any)Private medical insurance after 5-years' serviceContractual sick payPension Plan and Life InsuranceHoliday season bonus after 3 years' serviceProfit share schemeSeason ticket loan schemeCycle to work schemeAccess to Employee Assistance ProgrammeFree breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fab Friday'!Company incentives & access to discount schemesThe North West's Top 100 Best Companies to work for in Q3 2023Top 10 Best Companies To Work For In The Health & Social Care Sector Q3 2023

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