Resilience Housing Coordinator

Enfield

30 Per Hour

I am recruiting for a local authority who is looking for someone to help applicants who are homeless or living in temporary accommodation to move into suitable and sustainable housing.

You will provide specialist housing and support pathways for homeless applicants with more complex needs, such as survivors of domestic abuse.

Job Role

To provide excellent customer service to homeless applicants and key partners.

To provide specialist homelessness casework to survivors of domestic abuse, ensuring that all aspects of casework are carried out in accordance with legislation, strategies, policies and initiatives set out at the national, regional and local level - through effective and regular case work supervision, advice, guidance and support.

Help ensure the survivors safety through appropriate and timely interventions into incidents of female genital mutilation, forced marriage and honour-based violence.

Collaborate with internal and external partners to improve outcomes for domestic abuse survivors with housing needs.

Key Accountabilities

To undertake comprehensive assessments that lead to focused and co-produced Personal Housing Plans (PHP) for each applicant.

To assess applicants under the prevention and relief duties, issue S.184 final decision letters, ensuring effective communication and management of expectations with customers.

As appropriate, undertake the assessment and completion of high-quality risk management plans for applicants utilising information from a range of stakeholders and the applicant themselves.

Provide advice and guidance to applicants by responding effectively and efficiently to enquiries maintaining the highest standards of professionalism and customer care.

Coordinate the provision of services and support for applicants in line with the PHP, liaising with other teams and both internal and external services.

Person Requirements

Must have expert knowledge of welfare, housing and homelessness policy, legislation, and practice, as well as specialist knowledge of Domestic Abuse and Safeguarding policy and practice.