Resident Liaison Officer/Complaints Officer

Perm, Full time, 40 hours a week

Based in Kingston

Maintenance Contractor

28,000 + 2k Car allowance Or Company Van

Driving license is required

Previous RLO experience/Complaints Officer experience is required

The Role:

Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. You will be working closely with the site manager, residents and contractors to ensure the best communication is provided to residents to minimise the impacts of the works upon them.

Responsibilities:

Manage stage 1/ 2, EHO's/ Disrepairs and councillor and MP enquires.Manage and coordinate all outstanding repair works that relate to a complaint through to resolution (including chasing client/ operative, contractor updates, scheduling of works)Arranging contractor appointmentsCarrying out site and resident visitsAttending resident meetings and being a focal point for resident contact and correspondenceHolding briefing sessions and/or drop-in sessions so residents can understand how and when specific works will take place as well as what the impact will be on their day to day livesDeal with queries as and when they come inExperience:

Excellent verbal and written communication skillsPrevious experience of working in a RLO roleExperience of development of housing schemes within Social HousingWide ranging experience of decanting in regeneration scenariosIf you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Resident Liaison Officer/Complaints Officer

Perm, Full time, 40 hours a week

Based in Kingston

Maintenance Contractor

28,000 + 2k Car allowance Or Company Van

Driving license is required

Previous RLO experience/Complaints Officer experience is required