A great opportunity has opened at our client's beautiful and modern offices in Peterborough. Providing customers with high quality homes, our client offers growth and a highly competitive salary to all their employees, so if you are looking to build a career within customer service, look no further - we have the job for you!

As a repairs advisor, you will be responsible for applying sound judgement to resolve customer queries and your responsibilities will include:

Effective administration of the repairs process to include call handling, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating and completing works on the system in a timely and effective manner.Working and communicating with customers, contractors and internal stakeholders to ensure repairs works are raised and completed within the prescribed time frames and to monitor and manage works that have not progressed within timescales or requirements and take appropriate action to resolve these.Assisting and supporting the wider Assets and Sustainability Directorate on all repair related matters, investigating and reviewing work details and the history held on the system, liaising with Customer Partners on non-access and tenant related issues.Demonstrating empathy, professionalism and the ability to negotiate, achieving a balance between requirements of customers, contractors and internal stakeholders.Liaising with colleagues across the business to ensure that escalated customer queries are resolved effectively in line with our expected standards.Follow policies and processes with confidence to apply the service standards firmly and fairly.Accurately record any contacts and associated information onto our systems and are in compliance with the Data Protection Act.Take ownership of customer queries and see them through to resolution.So, do you have previous contact centre experience? Can you confidently use Microsoft Office and other IT systems? And are you able to manage your own workload? If you're answering yes, then apply today as our client would like to meet you!

Interviews are taking place soon so if you are interested in the job or know anyone who might be and would like more information on the role and business, please contact Joanna Warner at Adecco Peterborough.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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