Rent Arrears Officer

Location: Manchester

12 Months contract

Hybrid working

Rate of pay: Negotiable

Sellick Partnership are currently recruiting for a Rent Arrears Officer to join an established company in the Manchester region

Main duties and responsibilities for the Rent Arrears Officer:

Working as part of the specialist team within the customer hub focussing on maximising the collection of debt owed to the company from former customers and colleaguesProcessing payments made towards outstanding debts and setting up direct debits and agreeing repayment plans, monitoring them to make sure they are followedContacting customers and colleagues if their tenancy has been terminated or colleagues have left with outstanding debtUsing the use of various tracking packages to identify and verify former customers whereabouts if you are not able to locate a former customerKeeping accurate records of all customer interactions and any advice givenRecovering any outstanding housing benefit/ universal credit owed, and will appeal any overpayment decisionsRecovering any debt in relation to recharges such as repairsYou will be expected to support the rent specialist in peak times which may also include verification of universal credit claimsWorking part of the week in the office and part of the week from home after an initial induction periodRequired skills and experience of the Rent Arrears Officer:

Previous experience with debt recoverySocial housing experience is desirable

Apply now for an immediate start, or contact Claire Harrison at Sellick Partnership for more information

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. We can adapt our processes to accommodate everybody, so please let us know how we can help improve your recruitment experience. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide based on the specific skills set out in the advert. We are happy to consider applications from all candidates who can demonstrate the skills necessary to fulfil the role. Our Consultants assess based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.