Relationship ManagerCompany:Qualitymark Protection has been actively safeguarding consumer investments in home improvements for over 26 years. During this time, they've helped the home improvement industry raise installation standards, strengthened the vetting & accreditation procedures, and provided consumers with quality financial protection. Qualitymark has issued over 1,000,000 Policies. Based in contemporary offices on the edge of Chorley, Qualitymark Protection is offering a career with opportunities. Proud to be part of the Jarion Group of companies, all opportunities through the group, predominantly based within the Chorley area will be open to the successful candidate. We are a business building a future for our employees through diverse investments and continued ambitious growth.

Job Description

Quality Mark Protection is looking to recruit a dynamic Relationship Manager to join the existing team. The focus of the role is to build rapport and form strong relationships with our existing and newly onboarded clients.

Whilst experience in a similar industry is not essential for the role, it is preferred. You must be naturally motivated with an enthusiastic get–up–and–go attitude.

Main responsibilities:

Managing the day–to–day requirements of our clients.

Build and strengthen relationships with clients to achieve long–term partnerships.

Operate as the main point of contact for our clients.

Communicate with clients to understand their demands and needs.

Identify new business opportunities.

Collaborate with the Marketing Department to develop new offers.

Provide accurate performance reports.

Operate in an office–based environment.

Main qualities of an ideal candidate:–

Excellent communication skills, both verbally on the phone and in writing.

Hands–on approach with flexibility for business needs.

Driven, ambitious, and passionate.

Motivated, likable, and friendly.

Excellent listening, negotiation, and professional presentation abilities.

On Offer:

Very competitive base salary

Bonus (up to GBP20,000pa)

26 days holiday + Banks

Pension

The role is based on–site with working hours of 8.30 am – 5.00 pm

Qualitymark Protection works to the following values and asks every employee to strive for the same goal:

Values and Behaviours

We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with respect all at times.We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of humility, honesty, enthusiasm, respect, positivity and a 'can do' attitude.We will seek opportunities (at least annually) to identify employee training needs (and wants) and wherever possible and practicable, provide time and resources to accommodate these needs (and wants).We shall be very careful in our recruitment and maintenance of 'customers' (customers here being defined as 'any body corporate or otherwise paying regular fees to the company') to ensure, wherever possible, that these customers share these 'values'.We shall, at all times and in all decision making, try to ensure the best possible outcomes for our clients and consumers in every action we take.