Registry Officer

Full time (35 hrs/wk), permanent

Based Horizons (Reading, Berkshire) with up to 2 days per week working from home

Salary £23,000 - £25,000 pa plus benefits

Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.

We are looking for an enthusiastic individual to join our fast-paced Academic Registry team. This is a fantastic entry-level role for anyone looking to kick-start their career in higher education, offering plenty of opportunities to develop skills and knowledge within this sector. You will be liaising with both internal and external stakeholders, providing a professional service that meets the needs of both students and staff. You will work within a range of Academic Registry functions and provide specialist information, advice and guidance to students regarding their studies.

Your accountabilities and responsibilities include:

Undertake administrative duties, student record system (SITS) processing and quality assurance processes, ensuring an accurate student record is maintained.

Process and release assessment, module, progression, award and resubmission results; preparing relevant documentation, reports and statistics as required.

Working with tutors and key staff, monitor marking and moderation progress, ensuring all deadlines are met.

Liaise with the Student Engagement team to provide specialist information, advice and guidance to students regarding registration, assessment, Academic Misconduct, Mitigating Circumstances, progression decisions and awards.

Our main requirements:

GCSE Maths and English Language Grade C or 4 or above. Prior administrative experience relating to processing and/or customer service.

Strong communication and listening skills, with a commitment to providing excellent customer service.

Ability to remain calm and maintain accuracy and attention to detail in your work when under pressure at busy times, or when deadlines are approaching.

At UCEM we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

University College of Estate Management (UCEM) is a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

For the full job specification and contact details please visit the current vacancies page of the UCEM website.

TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form to the UCEM recruitment inbox (details found within the job specification) by no later than 10 January 2024 at noon.

EQUALITY, DIVERSITY, AND INCLUSION

Here at UCEM we champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce.