As a Service Quality Manager, you will be responsible for ensuring and maintaining high-quality care services across our care home group. You will work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction. Your role will involve monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies. You will also provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care.

Reports to: Regional Operations Manager/ Operations Direct

This is a national business with care homes spanning the entire country, making this role accessible to applicants from all corners of the UK.

This role could be for you if you have;

Proven experience in a similar role within the healthcare or care home industry. Sound knowledge of relevant regulatory requirements CQC Strong leadership, communication, and interpersonal skills. Excellent problem-solving and decision-making abilities. Attention to detail and ability to manage multiple priorities effectively. Demonstrated commitment to resident-centred care and continuous improvement. Hold a full UK driving licence

Qualifications required for the role

NMC registered nurse with relevant post-registration experience, desirable but not essential.

What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Benefits

Comprehensive induction and training programme.

Opportunities for career development and progression.

Employee Assistance Programme

Blue Light Card Scheme. We ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.

We ll pay for your full DBS disclosure

Monthly Car Allowance

25 days annual leave plus bank holidays entitlement