Quality Analyst - Call Centre

27,000- 32,000 + bonus

Wolverhampton (hybrid)

Join our client's team as an experienced Quality Analyst in a call centre environment, supporting the Quality & Control Manager in delivering exceptional Quality and Performance.

Key Responsibilities:

Conduct thorough call sampling to maintain high-quality standards.Analyse data to enhance working practices and conduct developmental sessions for team advancement.Identify and recommend training needs.Ensure quality checks on letters/emails.Candidate Requirements:

Proven proficiency in assessing, auditing, or quality checking administrative tasks.Strong abilities in staff coaching, feedback delivery, and coaching experience.Previous background within a financial services environment.If you have experience in a similar role, please APPLY NOW for immediate consideration !

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.