Job DescriptionSalary – GBP21,000 per annumLocation – Annesley, NottinghamshireDays & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pmEmployment Type – Full–time, permanentWe are looking for an energetic and enthusiastic customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Administrator play a pivotal role in ensuring that our landlord and tenant customers receive the high–quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!The role of a Property Administrator:As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first–class service to our customers is at the heart of your role, and working in a fun and positive environment, your day–to–day duties may include: Coordinating urgent and routine repairs and maintenance.Liaising with trades people/contractors and keeping customers up to date.Organising safety inspections and managing remedial works.Liaising with landlords following regular property visits.Assisting customers with general tenancy queries.Negotiating end of tenancy deposit returns. Carrying out weekly partnership calls with colleagues and welcome calls with new customers.Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners.Providing a first–class service to maximise customer retention.Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved. Benefits of being a Property Administrator Perks at Work – Discounts on products and services inc electrical & TravelDiscounts on estate agency, mortgage, conveyancing and surveying services.Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health.Nuffield Gym discount – 20% on memberships at Nuffield Health & Fitness clubs across the UK.Cycle to work scheme Countrywide are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00209