Location: Head Office - West DidsburyContract: Full time, PermanentSalary: circa GBP33,000Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

The Property Manager will coordinate the delivery of an effective, high quality block management, estate and leasehold management service to a portfolio of unique developments. They will provide expertise and specialist advice on all aspects of managing leasehold and shared ownership properties ensuring a consistent and co-ordinated approach across all Customer groups.

What you'll be doing

Deal courteously and efficiently with enquiries concerning all types of management and maintenance issues at properties managed by PlumlifeProvide a high-quality, responsive and value-for-money property management service to our customers, achieving high levels of customer satisfaction.Carry out scheme inspections on a regular basis to ensure high standards of cleanliness, grounds maintenance, decoration etc; ensuring the managed areas are compliant with Health and Safety regulations and taking appropriate action where necessary.Ensure that a customer focused service is provided; communicating with customers effectively, providing regular updates and relaying key information through a variety of mediums to sustain a visible management service.Prepare and monitor budgets, service charge accounts, Section 20 consultation.Attend residents meetings and AGM's and visit residents in their homes as required.Ensure responsive and planned repairs carried out to properties are of a high standard, delivered well, in line with budgets and in accordance with legislative requirements.Take a leading role in planning major works, preventative maintenance and cyclical works in accordance with any operating manuals, specifications and particulars of the lease. Recognition of situations where specialist technical support is required, coordinating third parties and overseeing subsequent works. What you'll need:

Qualified to IRPM or equivalent Housing Qualification or working towardsExperience of block, estate or property management roleExperience of delivering a customer focussed serviceExperience of Leasehold Management including Health & Safety compliance requirementsExperience of setting and monitoring budgetsIT LiterateAbility to use own initiative and work under pressure to meet tight deadlinesExcellent problem solving abilitiesKnowledge of relevant Leasehold, landlord and tenant legislation including S20 consultation process and consultation with customers generallyFull clean UK driving licence and use of own transportThis role is subject to a basic DBS check What we need from you:

Ability to demonstrate empathy in dealing with and resolving disputesExcellent customer service skillsAbility to communicate with people at all levels: What we give you in return for your hard work and commitment:

Pension DC Scheme (up to 10% contribution from both colleague and Great Places)WPA Healthcare auto enrolled at no contribution level with GBP1250 of savings available- option to increase & add on family membersThe Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much moreAnnual Leave Start at 26 days annual leave, increasing up to 30 days + Bank HolidaysLottery Monthly draw with 1st @ GBP250, 2nd @ GBP75 and 3rd @ GBP50Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)Sharing Greatness Our colleague incentive scheme where colleagues can earn GBP300 by helping the business achieve business targets.Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Closing date 11-01-2024

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