Property Manager I Residential

About this role

Proactive Personnel are currently recruiting on behalf of a unique business with in the residential property sector, they have an exciting opportunity for a Property Manager to join the team of their new development based in Birmingham city centre.

The role of the Property Manager is toensure the efficient and effective day-to-day operational management and maintenance of the site/s, whilst delivering a customer focused service ensuring the effective management of residents inbound and outbound at start/end tenancy and throughout their tenancy. They work positively and proactively with the team and contractors and take pride in ensuring the building is well managed, clean, presentable and well maintained at all times in accordance with legal compliance, Health and Safety, fire regulations and associated guidance.

This role reports to the General Manager and you are responsible for:

Property Management

Providing day-to-day operational management, site inspections and spot checks to ensure all running smoothly, providing advice and support to the team where appropriateEnsuring high standards of cleaning and presentation of all internal and external communal areasOverseeing maintenance activities and allocating work to contractorsOverseeing repairs to ensure completed on time and within budgetLiaising regularly with the H&S consultant to ensure that buildings are always H&S and fire safety compliantAsset tracking and checks of stock coming in and out (furniture etc.)Working with the Asset Manager to ensure regulatory certificates for compliance are up to dateArranging EPCs/ PAT tests for staff areasBooking regular inspections and organising property visitsMaintaining records and completing administrative tasks as requiredProviding regular service updates to the General Manager Client Management

Promoting excellence in customer service and ensuring a friendly and welcoming service is provided to all visitors and residentsMaintaining positive and productive relationships with tenantsManaging tenant expectations with regard to property matters and efficiently handling tenancy queries, issues and complaints to resolution, following up as necessaryEnsuring recharging of tenants for repairs/maintenance is handled carefullyBuilding strong relationships with the lettings team to facilitate the service to tenantsProviding effective management of tenants into and out of apartments at the end of the tenancy - target turnaround within 5 daysCoordinating promptly with all parties when tenant's keys are available so that apartment cleaning can be initiatedManaging access with tenants e.g. to complete maintenance.Promoting local resident eventsManaging the concierge and caretaking staff to ensure an efficient service is provided across the complex General Management

Attending quarterly defect meetings and work with General Manager to ensure the ongoing maintenance programme meets the needs of the buildingSupporting the General Manager with contract renewals and extensions and appointment of local contractors as requiredLiaising with contractors to ensure completion of works to high standard, time and budgetMonitoring and assisting in the management of the site budget to ensure activities (e.g. repairs or projects) are completed on time and within agreed costs People Management

Partnering with the General Manager to recruit and select individuals to build a skilled, diverse and cohesive teamManaging, training and developing the property team to ensure optimum performance, a motivated team and standards met (probation and performance reviews, 121s and feedback)Inducting and training new starters, ensuring high standards are achieved from the start You will be required to carry out other duties to assist the team during busy periods

You will be required to respond responsibly and promptly to out of hours emergencies (only where necessary and possible).

You have:

Proven experience of positively managing and motivating a small team and creating an inclusive environment (team meetings, 121s, feedback and difficult conversations)Experience of planned preventative maintenance, building and grounds maintenance, auditing and quality controlExperience of working with contractors and suppliers and monitoring of service standardsWorking knowledge and understanding of Health & Safety in the workplaceCommitment to excellence in customer serviceClear and comprehensive written skills and good numeracy skillsSolid administration skills and use of IT and databases including good working knowledge of Excel, Word, PowerPoint and the ability to pick up new systems (In-House)Excellent organisation and multi-tasking skills with the correct balance of delegation and ownership of tasksProven ability to handle challenging situations calmly and respectfully, whilst remaining focused under pressure. 37.5 hour per weekMon- FriGBP28.000 - GBP32,000 Benefits:

What's on offer

As well as working with a friendly, inclusive, and incredibly supportive team who care about their work and take great pride in our buildings, we offer:

A competitive salary (GBP28,000 - GBP32,000 depending on experience)

Discretionary bonus

25 days holiday + 8 bank holidays (pro-rated if part-time)

Group Personal Pension with Scottish Widows 5% employer contribution (salary sacrifice available)

Private medical insurance with Vitality

Cash plan

Employee Assistance Program

Life Assurance (4 x salary)

Cycle and Tech schemes

If you are interested in this role please apply, alternatively if you want to know more please call Antony at Proactive Personnel Manchester