Role Overview

We are looking for a Property Manager with a strong knowledge of the residential lettings industry to join our diligent Property Management team in Richmond, TW9.

Our team strive to provide exceptional customer service for our landlords, tenants, and contractors. Whilst no two days are ever the same: what remains consistent is always the need for thorough and proactive communication.

The Property Management team are critical in providing a smooth journey for our landlords and tenants, managing their own property portfolio and handling property management queries throughout the duration of a tenancy in an efficient and timely manner, keeping all parties always fully informed.

The candidate must possess excellent IT skills and grammar, as well as be proficient in all Microsoft programs.

Team Overview

Situated within our vibrant Lettings Head Office in Richmond, you will be working alongside 100+ colleagues from our Tenancy Progression, Renewals, Client Services and Client Accounts departments in a supportive and collaborative environment.

Key Responsibilities of the RoleIn this role, you will be responsible for the direct management of an assigned property portfolio and will need to keep up-to-date and follow the ever-changing legislation and processes.

In addition to the above you will be required to carry out the following:

Managing and responding to landlord and tenant property queries and issuesProactive communication with both the landlord and tenant and compiling relevant reportsObtaining competitive quotations and instructing contractorsOrganising inventory, check-in and check-out appointments and distribute reportsKeeping property records up to dateInvoice processing in a timely mannerSetting up and closing down utilitiesOrganise timely safety checks and any required remedial works to completionDistribution of safety records to all relevant partiesEnd of tenancy report evaluation, damage proposals to the landlord and management of the deposit distributionBooking and monitoring work In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience

You will receive comprehensive training on your role giving you the chance to flourish, however, we are ideally looking for somebody that already has the following skills, knowledge and experience:

Minimum of two years' solid experience in a residential property management roleIdeally you should be ARLA qualified, if not we will support you through your ARLA training at our cost.Ability to remain calm and professional when dealing with challenging situationsAbility to multi-taskWork well under pressure both individually and as part of the wider team Ability to build relationships and recognise when to consult others, quickly establishing trust and credibilityThe willingness to recognise a mistake and learn how to turn it around for next timeAccurate IT skillsExcellent customer service, prioritisation and organisation skillsConfidence to deal with a diverse range of tenants and landlords both verbally as well as in writingConfident and positive outlook with a questioning mind Assessment applicants can expect during selection

Screening Call3 stage interviewCompetency Test Find out more about Savills offer

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.