Project Coordinator

Jackson Hogg are looking to recruit a Project Coordinator for a fantastic professional services company based in Newcastle.

Key Responsibilities of the Project Coordinator

Consistently engage in a teamwork approach to the work and behaviour to ensure successful execution of all of our programmes even when you are not directly working on or delivering said programme

Serve as the 2nd line support through ServiceNow for all Learning Management System (LMS) users in EMEA

Administer psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI) and Hogan Assessment including producing reports; monitoring usage and requesting units as required

Maintain accurate records e.g. logging client training in Interaction and the LMS and running reports as required

Work alongside The Leadership Team and the L&D Managers to produce all training materials via the external document production specialist

Ensure that work received (for the programmes assigned to you) from the document production specialist is logged and saved into SharePoint. Working with the Project Support team to arrange materials for either an online or face-to-face delivery

Maintain the drive for quality, continually checking and deploying proofreading processes

Ensure global L&D materials are sent to the regions electronically and ship courseware to any of the overseas offices as and when required

For all other training programmes that Co-ordinators will not be in the London office for, ensure there is consistent communication with the L&D Manager/Project Support team so they can assist remotely where required

Co-ordinate the end-to-end organisation of all internal and external training for clients (both online and face-to-face training). Undertake all of the administration: booking and logistics in advance of sessions ensuring that courseware and equipment are in place

Ensure that all relevant L&D systems and processes are updated on a continuous basis so that all our records are accurate and current for reporting purposes

Conduct service reviews with in-house facilities department to ensure that hospitality continues to meet course participants expectations

Organise and lead post-course review meetings to discuss feedback with The Leadership Team/L&D Managers and make improvements as necessary

Prepare for and attend weekly catchups with the Operations Team Leader

From time to time, participate in interviews for new team members using the department s recruitment processes to ensure high calibre candidates hired

Process all supplier invoices in a timely manner to avoid any delay in sending the invoices to the finance team for payment

As a matter of course evaluate and update process notes in order to ensure that systems and procedures remain efficient and effective

Support members of the Co-ordination team with any projects/task they are working on in their absence

Proactively provide the Operations Team leader with project updates

As requested work on key projects