Adeva Partners provides training to banks, investors, fund managers and regulators worldwide. Our programs are typically blended, combining digital learning with trainer-led tutorials. We are looking for a dedicated Program Administrator to support all elements of delivery, working closely with our clients, trainers and support team to deliver a seamless learning experience.

Job Summary:

As a Program Administrator, you will play a vital role in ensuring the smooth and efficient operation of our programs. You will work closely with trainers, clients, participants and the support team to facilitate program logistics, assist participants through their learning journey and provide excellent customer service. Your attention to detail, organisational skills and commitment to program delivery success will be essential in this role.

Key Responsibilities:

Program Management: You will have overall responsibility for the administration of training programs for clients assigned to your account, including:

Client Logistics: Act as the key contact with the client to liaise with and confirm program logistics and processes, create SOWs, monitor purchase orders and liaise with Accounts to create invoicesParticipant Logistics: Onboard participants onto virtual programs and support them throughout their learning journey. Set up participants on the LMS and respond in a timely manner to their queries. Ensure participants have received all comms and invites in preparation for the trainingVirtual Platform Administration: Manage the booking of events via, e.g. Webex and Zoom. Set up webinars in advance of sessions, ensuring that course materials are in placeVirtual Producer Support, e.g. WebEx and Zoom, by:Providing technical assistance to both the trainer and participants with audio and connection settings and general IT setupSupporting trainers in their preparations for the webinar/virtual tutorialFacilitating and supporting virtual interaction tools, such, as break out rooms, whiteboards, role play, polls, chat conversations, and Q&AMonitoring participation and assist with client reporting, such as, attendance figuresCommunicating with participants before, during and after virtual sessions Internal Program Administration: Plan, coordinate and monitor the internal activities involved in delivering courses, which includes updating the internal CRM platform.

Travel: Support trainers with travel and accommodation arrangements (predominantly classroom training).

Adhoc Projects: Support additional projects, such as, client communications, marketing, data management. We are a small company, always looking for innovative ideas to improve our client services and internal processes.

Location and working hours:

This is a work from home role (with the exception of occasional face-to-face meetings and classroom delivery). Location is flexible within the UK/EU time zone.

Our clients are based globally and therefore, due to time zone differences, flexibility around hours is required, this is likely to include some early morning and evening work.

Application Instructions:

Please submit your resume, along with a covering letter outlining your qualifications and explaining your interest in this position. Applications without a covering letter will be considered, however, preference will be given to those who provide a covering letter.